The availability of the customer and technical support that a website hosting company provides can tell you a lot about the services they provide too. In case you are allowed to use only e-mail messages and tickets, you have almost certainly found a reseller and not the actual web hosting provider. When this is the case, you may have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the true website hosting company for extra help. If the supplier provides you with various options for communication with fast response time which are available at any time, they are almost certainly the top provider, not a reseller. So you'll enjoy prompt assistance and top quality support since they will have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it is generally much better to be able to get hold of your website hosting company right away by using your preferred way of communication.

24/7 Customer Support in Website Hosting

All of our Linux website hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services well before you make a purchase or you are an existing customer and you have a question or some problem, you are able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex issues or any troubles which need more time to investigate and deal with. Unlike many other website hosting providers, our trouble tickets come with a warranted max response time of only one hour, so regardless of what your issue is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated services that we supply come with 24/7 customer and technical support, so no matter what problem you have, you'll be able to get in touch with us and we will give you a hand right away. The guaranteed answer time for any e-mail or trouble ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the response time rarely exceeds 20 minutes. Furthermore, we have telephone support with multiple local numbers around the globe plus a live chat, so that you're able to get in touch with us and receive additional details about our solutions even if you don't have an account yet. We can assist you with any question or an issue you have - payment methods, plan features, email setup, web hosting account settings, and so on. If you use our services, you won't ever experience an issue where you have to wait for a couple of days to get an issue solved like you may need to do with many other service providers.

24/7 Customer Support in VPS Web Hosting

When using our Linux VPS web hosting, you will not ever need to wait for more than 1 hour to get help for any type of problem that you may have with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the tickets which you open from your billing Control Panel or email messages which you send to our tech support team. We also have local phone numbers in several countries globally as well as a live chat service where we are able to assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the different methods of communication, so whatever your question or issue is, there is always someone to help you out quickly. When you need assistance with third-party software, which you cannot install or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all of our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max reply time guarantee, you will receive lightning-fast support when you obtain a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, so every time you open a support ticket from your billing account or you send an e-mail message about any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires a longer period of time to be resolved or in case it should be forwarded to our administrators, since it is easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.